Bike & Ride Twitter Photo Contest

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Entering the contest is easy:

  1. Tweet a photo of your Bike & Ride May 12–31, 2014, and include the hashtag #mydartride.
  2. Follow @ridedart.
  3. Cross your fingers!

You may enter as many times as you would like during the sweepstakes period. Winners will be selected at random and notified via Twitter direct message.

Prizes

Grand Prize (1)

  • 1-year secure bike storage at DART Central Station
  • June Express Plus bus pass
  • DART swag

Runner Ups (2)

  • June Express Plus bus pass
  • DART swag

For complete contest rules, please click here.

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Bike to Work Week

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May is National Bike Month, and DART is celebrating with Bike to Work Week. Board with a bike May 12-16, 2014, and you’ll ride free.

Bike racks are available on all DART buses. Riders are responsible for loading, securing and removing their bikes from the racks.

Putting Bikes on the Bus Rack

  • Ensure the bus is completely stopped before stepping in front of the bus.
  • If the rack is in the upright position, squeeze the release handle on the top and lower the rack.
  • Lift your bike into the wheel slots. If there is already a bike on the rack, load yours in the opposite direction in the remaining slot.
  • When your bike is loaded, lift the support arm up and over the front bike tire as close to the bike frame as possible.

Removing Bikes from the Bus Rack

  • Exit the bus through the front door, letting the operator know you will be unloading your bike.
  • Lift the support arm from the bike’s front tire and take it out of the rack.
  • If the rack is empty, raise the rack up against the bus.

For complete instructions on how to load and unload your bike, click here.

For more information about DART services or this promotion, please call Customer Service at 515-283-8100 or email dart@ridedart.com.

May is Bike Month

This month is Bike Month in Des Moines and DART is a cyclist’s friend.

All DART buses are equipped with bike racks, making it convenient for you to bike & ride around the city. In 2013, DART carried 52,418 bicycles, which shows that taking the bus is the perfect way to get to your bicycling destination, or your relaxing way back after a great ride.

DART Central Station is Downtown Des Moines’ premier intermodal facility with public bike racks available along the north sidewalk of the station fronting 6th Avenue. Also, at the corner of 6th Avenue & Cherry Street is the DART Central Station B-Cycle Station, the bike-sharing system in Downtown Des Moines.

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If you’re looking for a way to store your bike out of the elements, reserve a spot in the bike storage room at DART Central Station. Members have card access to secure bicycle storage and changing rooms. Become a member for $50 a year with a one-time refundable $50 deposit for the access card. The bike storage facility is accessible Monday – Friday from 6 a.m. to 11 p.m., Saturday from 6 a.m. to 10 p.m. and Sunday from 7 a.m. to 6 p.m.

Take DART to the Drake Relays

Drake Relays are returning to Des Moines April 23-27. Beat the parking and take DART to events in and around Des Moines.

The Drake Campus is conveniently serviced by Route 3 – University Avenue, and Route 60 – University/Ingersoll Loop with regular and all-day service along University Avenue. For directions and schedules, use the MyDART Trip Planner to plan your weekend fun.

A reminder to Drake University students and employees, rides on DART bus routes are free when you show your current student ID to the bus operator when boarding. A regular cash fare is $1.75 per trip.

Enjoy the Relays!

In a Van, I Can…

Count the cattle.

Eat a breakfast sandwich with both hands.

And save 25% off three month’s fare.

Individuals who join a DART RideShare vanpool in April or May 2014 will receive a 25 percent discount on the first three month’s fare.

RideShare connects commuters who live and work near each other so they can share rides. Vanpoolers save money, use commute times more productively and reduce their carbon footprint. RideShare provides the van, gas and maintenance; you enjoy the ride.rideshare coupon

To join a vanpool, redeem a trial ride coupon or learn more, contact DART RideShare Customer Service today by phone at 515-288-RIDE (7433) or email at rideshare@ridedart.com.

Ride DART Routes 51 and 91 for Free in April

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Individuals can take an unlimited number of free rides April 1-30 on both DART Local Route 51 – Merle Hay Crosstown and Express Route 91 – Merle Hay.

The month-long promotion aims to introduce residents to the expanding services available along the Merle Hay corridor. Local Route 51 was introduced in August as part of DART Forward 2035 Transit Service Plan and more directly connects Merle Hay Mall with downtown Des Moines. Both Local Route 51 and Express Route 91 connect major destinations along the Merle Hay Road, including employment opportunities, retail stores, restaurants, medical facilities, school campuses and DART Central Station.

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Local Route 51 operates between Merle Hay Mall and DART Central Station (620 Cherry St., Des Moines), including destinations along Merle Hay Road. Buses depart from stops every 30 to 60 minutes on weekdays from approximately 6 a.m. to 6 p.m.

Express Route 91 operates between Johnston City Hall Park & Ride and downtown Des Moines. Buses depart from stops every 30 minutes on weekdays from approximately 6 to 8:15 a.m. and 4 to 6:30 p.m.

Call Center Challenge

DART’s own Peg Hadley represented Greater Des Moines, Iowa, at the national Call Center Challenge in New Orleans in February. Peg Hadley did DART proud as a runner-up in the national finals.Hadley at Call Center Challenge

In the contest, actors pretend to be challenging transit customers who call in to the “Call Center” for help. The contestants answer the fictitious calls and are judge on how well they handle the caller. Hadley was one of only seven competitors to pass out of the first round of 60 people. As a result, she was invited to compete in the finals during the American Public Transportation Association Marketing and Communications Conference in New Orleans. “Her ability to relate to our customers is amazing,” Customer Service Manager PJ Sass said. “She’s always pleasant and positive working with our callers. She is a tremendous asset to DART and the Customer Service Department.”

It was the first time DART was represented at the national contest, and Hadley turned in a stellar performance for her first national showing. The contest winner had competed in previous years.